By Felix Tan (Editor) M. Gordon Hunter (Editor), M. Gordon Hunter, Felix Tan
Complicated themes in international info administration is a chain of books on strengthen issues in international info administration (GIM). GIM examine maintains to growth, with a few students pushing the bounds of pondering and others tough the established order
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Extra resources for Advanced Topics in Global Information Management, Volume 4
The Crown’s use of communication channels may be likewise understood. The Claimant’s preference for face-to-face communication might be explained by social presence theory (Short & Christie, 1976), while a desire for formal letters could be understood using symbolic interactionism theory (Trevino, Lengel & Daft, 1987). , 1998). Clearly as Ngwenyama and Lee (1997) state, media choice theories can be used to explain why individuals use certain channels in certain situations. Researchers looking at cross-culturally framed information systems research should take note.
Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. 36 Pauleen IMPLICATIONS FOR RESEARCH AND PRACTICE This case highlights many of the issues involved when working across multiple boundaries in ICT-supported teams. BC’s team consisted of the Claimants and a number of Crown departments and ministries, as well as consultants and specialists. The Claimants were very different from the Crown members of the team. They were an indigenous cultural group with their own beliefs, values and protocols (Hall, 1976; Hofstede, 1980).
Based on the actions of the Claimant group and the observations of BC, it is apparent that a high level of trust-based relationship was needed to successfully complete this negotiation. Most of the conditions at the start of this project supported the selection of faceto-face meetings to build relationships: specifically, a long timeframe, close physical proximity of the parties, the lack of high technology on the Claimant’s side and their lack of experience with it, as well as their strong preference for traditional channels such as face-to-face and formal letters.